![]() For more information, see Enable Permissions for Remote Assist on Mac. For macOS devices, the JumpCloud Assist app must have Screen Recording and Accessibility permissions before launching the Remote Assist agent and establishing a live session.The JumpCloud Remote Assist app must be manually started by the end user to facilitate a session with the JumpCloud Admin Portal.See Install the Mac Agent and Install the Windows Agent. The JumpCloud agent must be installed and running on macOS and Windows devices.Remote Assist has HDR disabled by default. To effectively use the Remote Assist service, disable HDR video streaming on your device. The Remote Assist Agent does not currently support video streaming from HDR-enabled displays.To establish a Remote Assist session, the end-user must grant permissions for microphone and camera access for the Safari browser only.There is an issue with MacOS VMs created using VMWare Fusion that prevents Remote Assist from functioning properly.ctrl+alt+del shortcut: Admins can send the ctrl+alt+del command from the Session Options toolbar to facilitate key system interactions such as securely logging in, locking the system, and accessing advanced administrative tasks for efficient troubleshooting.User-Switching (Windows): Admins can seamlessly switch between different user accounts during remote assist sessions on Windows devices.Events include device details, organization, connection type, rating, feedback, and more. Event Logging: Events related to your remote session are stored in the Directory Insights for your review.JumpCloud Agent Deployment: Remote Assist is automatically deployed, installed, and upgraded alongside the JumpCloud agent, ensuring the Remote Assist app is always up-to-date and running the latest version on JumpCloud managed fleets, and to streamline assisting end users when they need help. ![]()
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